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What can I do if I receive Remittance Advice Details (RAD) code 691: Diagnosis is invalid for the date of service?

April 26, 2017advice code diagnosis invalid RAD remittance

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What can I do if I receive Remittance Advice Details (RAD) code 691: Diagnosis is invalid for the date of service?

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Providers can call the Telephone Service Center (TSC) at 1-800-541-5555 to verify that the diagnosis code is valid for dates of service. If the diagnosis is valid, providers may submit an appeal to: EDS Medi-Cal P.O. Box 15300 Sacramento, CA 95851-1300.