What exactly is a “Mystery Shopper” or “Secret Shopper?

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What exactly is a “Mystery Shopper” or “Secret Shopper?

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A “Mystery Shopper” or “Secret Shopper ” is someone who is hired by an establishment to pose as a customer and secretly report back to the owner how the service was, or other details that are requested. The person is then paid for the assignment and sometimes gets reimbursed for their purchase, meal or other things.

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A “Mystery Shopper” or “Secret Shopper” is someone who is hired by an establishment to pose as a customer and secretly report back to the owner how the service was, or other details that are requested. The person is then paid for the assignment and sometimes gets reimbursed for their purchase, meal or other things.

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