What happens if a pensioner becomes unable to organise their own affairs due to illness/senility?
We are able to accept correspondence on behalf of a pensioner, even though they may not personally have written/composed the letter, as long as there is proof that they approve of its contents (i.e. the pensioners signature on the bottom of the document). This arrangement should cover the majority of issues a pensioner would normally have with us (address changes, bank account changes etc). If the pensioner is unable to sign documents or take any responsibility for their actions, it may be that you (or someone else close to the pensioner) require Power of Attorney. This will remove the necessity for proof of the pensioner’s acceptance, allowing you to act with complete authority on their behalf. For more information about this process, please visit www.guardianship.gov.uk and see the pages relating to ‘Making decisions for someone else’.
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