What happens if I have to cancel or reschedule a Relate Direct phone counselling appointment?
To cancel or reschedule an appointment you need to contact the Booking Line 24 hours in advance of the appointment within working hours (see below for hours that line is open). For an appointment during the day, notification must be received by the corresponding time on the previous working day. If the appointment is in the evening or at weekend, notice should be given by the end of the previous working day giving over 24 hours notice. For example: 1. An appointment for 10am on Saturday, Sunday or Monday must be cancelled / rescheduled before 10am on the previous Friday. Less than this will result in not enough notice being given. 2. You wish to cancel your appointment for Thursday 8pm. You need to contact the booking line before 5pm on Wednesday i.e. at least 24 hours in advance of the appointment. A message left after this time would not be accessed till 9am on Thursday therefore not giving 24 hours notice. In the event that you wish to cancel or reschedule the appointment, the follo
