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What happens if my order suffers damage in shipment and possible shortages result?

April 26, 2017damage happens possible shipment shortages suffers

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What happens if my order suffers damage in shipment and possible shortages result?

2 Answers

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If your boxes arrive looking like they’ve been through a war and the contents are damaged and/or missing, please save all packing material and immediately contact us so we can file a claim on your behalf. All UPS shipments are insured for the full amount. We do not insure Postal and International packages unless requested by the customer. We are not responsible for damage or loss on uninsured packages.

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We insure UPS boxes only. If your box arrives looking like its been through a war and something is damaged, please save all packing material and contact us IMMEDIATELY. We will file a claim on your behalf and keep you posted on the process. DO NOT SHIP THE BOX OR BROKEN ITEM BACK TO US. If you do not follow these instructions, we are not responsible for denied claims. We do not insure Postal and International packages unless requested by the customer. We are not responsible for damage or loss on uninsured packages.