What is ERM and other acronyms like ERP, PSA, SPO, CRM, BPM, BAM, BI, SOA?
Employee Relationship Management (ERM) The driver for the initial ERM was the employee service for benefit administration relieving the HR personnel of routine administrative work. Then the CRM wave spawned the next phase of ERM since information and communication is the basis of a healthy relationship. Relationships are the foundation on which workplace psychology has been developed. Some of the well known vendors are Workbrain , Siebel etc. Service Process Optimisation (SPO) PSA for internal service organizations. Professional Services Automation (PSA) PSA was initially developed as the ERP for Project & Service oriented Organisations. Then some vendors have taken PSA into SPO domain. A book (ISBN 0471230189) by Melik, Rudolf; Melik, Ludwig; Bitton, Albert S. “Professional Services Automation: Optimizing Project & Service Oriented Organization” has been published by John Wiley & Sons in April 2002. Some of the well known vendors are Portera , Lawson , Autotask , Tenrox ; etc. Enterpr
