What is the biggest support-related risk with CE?
The biggest support-related risk is when clients or donation recipients don’t budget for training support as part of their CE implementation budgets. The cost does not have to be significant. At a minimum, we recommend budgeting for 5 to 10 hours of training and 5 to 10 hours of ongoing user support that you can access from your consulting partner at any time. This would typically require a minimal cost of $1,000 to $2,000 depending on how much user support you require and over what time frame. Although these costs are very modest, sometimes these ongoing training and support services are forgotten, taken for granted, or considered as an after thought that is not included in the initial project planning and budgeting. If these costs of training and ongoing support do not seem viable for your organization, we would recommend that you do not attempt to implement CE.
