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What is the difference between Supplier Technical Support and Supplier Customer Support?

April 26, 2017Supplier technical support

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What is the difference between Supplier Technical Support and Supplier Customer Support?

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Supplier Customer Support provides both webform (email)-based support and telephone support (in 8 languages) for simple administrative questions related to suppliers’ Ariba SN account, such as ID and password issues, questions about account funtionality and settings, general inquiries, etc. This sevice is free for all suppliers. Supplier Technical Support is generally an optional service that provides direct access to technical support engineers for assistance troubleshooting EDI, cXML, PunchOut or Catalog data issues. This services requires a $1,000USD annual subscription fee. Please note that EDI suppliers are required to subscribe to this service. For more information on these services, go to: http://www.ariba.com/pdf/PremiumSupplierSupport.