If you have attempted to logon to your SMU account several times in a row but were unsuccessful, your account may be locked. If you click the Unlock icon, you will be prompted to answer your security questions. However, you will not be prompted to change your password. Once your account is unlocked, you should try to access your account again using your current SMU password. If you are still unable to login, return to the Password Reset Application and Reset your password. The Reset icon, will allow you to select a new password and will automatically unlock your account. During enrollment, I receive the error message that the username,domain or password is incorrect. However, I know that the password is a working password. First be sure that you are entering your SMU ID number without the hyphen. Some accounts do not have permissions to use this application. This includes Restricted Student Worker accounts, Administrator accounts, and any accounts that are disabled or expired.
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