Customers may return any product sold by the LCBO to any LCBO store for a full refund, provided the product is unopened, in saleable condition and the customer possesses the receipt for the purchase. If you feel you have purchased a defective product from the LCBO, you may return the product to any LCBO store for a full refund. No receipt is necessary in this situation. When a defective product is returned, the pertinent information is forwarded to the LCBO’s Quality Assurance Department. If the problem is serious and widespread, the department may order a product withdrawal across the province. Return of a faulty product must indicate immediate discovery. Defective returns will not be accepted when the majority of product is absent from packaging. For more information regarding the LCBO Return Policy, please click here.