What is the Mystery Customer Program?
The Mystery Customer Program is a tool for businesses to monitor their customer service standards, staff performance and overall perception of the business from the customers’ perspective. It involves mystery customers paying regular visits to businesses posing as customers, performing independent, objective inspection of business’s facilities and service standards. Without “pointing the finger” the information gathered can often uncover poor employee performance and allow business to reshape that performance in a cost-effective manner. In the process businesses can discover, identify and correct weaknesses, act on them, re-measure for improvement and gain a competitive advantage over their competitors. The information our mystery customers gather is very important to our clients. Even though the checks themselves are often fun, the importance of this work is a very serious business.
