WHAT SHOULD A CONSUMER DO IF THEIR VEHICLE ARRIVES WITH DAMAGE?
The very first thing that the customer should do is make sure that the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate & pictures, and will send you payment in a couple of weeks. If the carrier is non-responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a formal claim. Be sure, however; that you have all proper documentation to back up your claim – false claims will result in legal action by the carrier or the agent.
First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases, the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a claim. Be sure, however, that you have all the documentation to back up your claim. False claims can result in legal action by the carrier or agent.
First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim – false claims can result in legal action by the carrier or agent.
The first thing you should do is make sure the driver understands that the damage is new and was not on the original Bill of Lading. Any damage should be clearly marked and noted on the Bill of Lading and then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier and broker to inform them of the damage.
