What specific criteria is required in ATAP?
The Tourism Accreditation Manual documents the quality management practices of your tourism business. To become an Accredited Tourism operator, the following sections need to be documented in your Tourism Accreditation Manual: Business Information • Registration of Business Name & ABN • Business Description • Special provisions and facilities offered • Legal Requirements & Insurance Details • Relevant Licences • Public Liability & Vehicle Insurance • WorkCover • Business Planning • Marketing Strategy, Goals & Budget • Business Description • Goals & Action Plans • Customer Service • Customer Service Policies & Procedures • Bookings & Cancellations • Signage, Access & Parking • Customer Feedback & Complaints • Business Operating Systems • Business Operation Systems • Stock Control and Goods & Services Management • Cleaning & Maintenance • Human Resource Management • Recruitment & Selection • Induction & Position Descriptions • Communication • Training & Development • Personnel Records •
