What staffing and training challenges do you face trying to deliver consistent customer satisfaction across multiple locations?
The real challenge was to design a scalable system based on centralized management and total automation that eliminates nearly all manual labor from the business. We’ve done that. Legends Car Wash can deliver a consistent service to our customers in wash quality, time of service, and procedures across all of our locations. Everything is standardized from the point of sale terminals to the conveyor, daily operations, and the financial reporting. Each location requires approximately three onsite employees to make that happen. We’ve even built-in backup systems for the conveyor, hydraulic, and air systems that can be activated immediately to eliminate down time for the car wash. That said, we still struggle with employee turnover. It’s still difficult to find hardworking, dedicated employees with some mechanical ability and superior customer service skills. Because we’ve intentionally opened in communities with large populations of high school and college students, they make up most of ou
