What type of phone service is needed?
You must use an analog, landline telephone or a VoIP service that does not connect to the Internet in any way to deliver the voice connection to your home office. (Cell phones, digital or VoIP that connects to the Internet in any way are not acceptable.) TeleTech@Home also recommends that you use a separate line from your current home phone to eliminate personal calls from interfering with work calls. In addition, you must permanently disable all advanced features (such as call waiting, call forwarding, voice mail, etc.) on your work line. Note: Examples of acceptable digital phone service includes established providers such as Comcast or Cox. Services such as Vonage and Skype are not acceptable because they require a connection to the Internet to deliver calls.