Why does my Polaris 340 get stuck on steps or other pool obstacles for longer than 5 minutes?
Your Polaris cleaner needs to operate at a minimum number of wheel revolutions per minute. The optimal range is between 30-34 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Mark the wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute. If the cleaner goes into a back-up cycle (wheels begin to rotate backwards) during the count; stop counting. Wait until all the wheels are turning forward and begin counting again. If the wheel RPM is in the correct range you will need to make sure your Polaris 340 is cycling properly. Hold the cleaner below the surface of the water. All wheels should turn backwards approximately every 1- minutes. If the wheel RPM is correct and the unit is cycling properly, then remove unnecessary pool hardware or install a ladder guard kit (part #G-21) to prevent your Polaris 340 from getting stuck on or near your ladder. Contact the Pol
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