Why was my application rejected even though I have met the minimum annual income requirement set by the Monetary Authority of Singapore (MAS)?
Other than having to meet the minimum requirements set by the Monetary Authority of Singapore (MAS), all credit card applications will still be assessed based on a set of criteria in place in our proprietary system. Approval is on a case-by-case basis. For reasons of confidentially, we are unable to reveal applicants any reason(s) for their unsuccessful applications. You can contact our 24-hour Customer Service at 1800 111 1111 to request for your card application to be put up to Credit Approval for review and consideration again. They will inform you of the outcome. In addition, we would like to advise that the Bank not accommodating your application on this occasion does not necessarily mean that future applications would not be considered in favour. Due to changing circumstances, the Bank would review or revise its criteria for approval of its credit card applications from time to time in line with changes deem fit by market place and regulatory enhancement.
