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If managers are concerned about an employee despite the support the EAP is providing, can they help by also calling CGP to discuss the employees problems?

April 26, 2017CGP concerned EAP employee help managers providing support

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If managers are concerned about an employee despite the support the EAP is providing, can they help by also calling CGP to discuss the employees problems?

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No. CGP will not discuss individual cases with managers, and will not even confirm whether the individual has called. Information cannot be released without the written consent of the employee.