What if the feedback is unfair or inaccurate?
We encourage all users to first attempt to work out an unsatisfactory experience directly with the company, and if that doesn’t work, to make sure their feedback is constructive and factual. However, from time to time, a comment is left that doesn’t tell the whole story. In those cases, you may post a rebuttal. (You must be logged in as your company’s representative to post a response; if you need assistance with this process, please contact us.) Our firm policy is that we will not remove or edit on-topic reviews, for any reason.
