What is Dungarvin’s system for quality assurance; how are services monitored?
At Dungarvin, we strive to provide services and supports characterized by the highest level of quality. As an initial step toward this outcome, Dungarvin readily participates in all licensure, certification and accreditation surveys and reviews required by regulatory and contracting agencies. We have also designed an internal system of quality assurance to proactively identify our strengths and weaknesses as a service provider. Managers regularly visit individuals receiving services, to assess the supports offered and to solicit feedback from these persons. Managers also maintain ongoing communication with key people in the lives of the persons we serve (e.g., parents and family members, guardians, case managers, etc.), to obtain their perceptions about the level of quality associated with our services. In addition, we administer a structured feedback survey to these persons to objectively measure perceptions about the quality of the services and supports we offer. Dungarvin has also d
