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A KB document contains several fields: Title, Summary, Problem and Resolution. When I search for a keyword which of these fields does Service Desk search?

April 26, 2017DOCUMENT Fields KB keyword problem resolution search summary title

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A KB document contains several fields: Title, Summary, Problem and Resolution. When I search for a keyword which of these fields does Service Desk search?

1 Answer

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Service Desk searches in all of these fields. However, the Advanced Search allows you to specify what fields should be used for the search.