a problem with my desktop operating system or internet explorer software (where I would contact the VITA Enterprise Help Desk – “VCCC” for help)?
In the example above, here is a way to make a reasonable estimate of where the problem falls and who to contact: • If you are able to logon to your computer and but can not successfully open your internet explorer, then that would be a “desktop” problem. Contact the VITA-NG-VCCC Help Desk. • If you are able to logon to your computer and can successfully open your internet explorer but are not able to go to a web site (e.g. www.google.com or www.dhrm.virginia.gov) then that is a network or internet problem. Contact the DHRM Help Desk. In general, either help desk can help you identify the problem (DHRM in-house help or the VITA-NG-VCCC Help Desk). However, if you are stuck and can not decide, then contact the DHRM Help Desk at ihelp@dhrm.virginia.gov. For resolving any computer problem, the first step is to identify the specific problem you are having with the computer. The process of resolving or fixing the problem is to first describe it generally, then gather more and more specific i
