After updating the driver on my serial card, the device manager shows a yellow exclamation point with an error code 10 (Device can not start). What happened?
A. All of our serial devices have two separate listings in Device Manager after installation. The parent device, which will be your device name, will be listed under Multiport Serial Adapters. The second listing is for the COM ports themselves, which will be found under “Ports” (COM and LPT). When updating a driver for a Quatech device, you will need to be sure that you run the update for both the board and the ports. If the driver for the board and ports do not match, an error code 10 will appear. To check your driver version, please right click on the board/ports and go to “Properties.” From there, you will click on the drivers tab.
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