Are Law Firms Ready for Transparency?
If you blinked at ILTA09 [International Legal Technology Association – August 23-27, 2009], you might have missed it. And, even if you saw it, did you understand its implications? One law firm has found a way to create real transparency in its dealings with its clients. Are other firms ready to do the same? During the session on Technologies That Will Disrupt Traditional Legal Practice, Gerard Neiditsch showed us Mallesons‘ new client service tool, Mallesons Connect. As I mentioned in my last ILTA09 post, Help Law Firms Deliver Value, this extranet provides clients with a clear window into Mallesons. And, it does this by presenting information from a truly client-centric perspective. According to Gerard, most extranets function as black boxes. For many, they are simply archives. By contrast, Mallesons Connect provides Mallesons’ clients with an unimpeded view showing how Mallesons is working rather than just what Mallesons has done. How do they do this? They provide (or will be providi
