Are many Operators willing to share information on performance?
Our experience is that the majority of participants are willing to discuss their performance, and aspects of how they achieve it, with other participants. Participation in benchmarking studies does, after all, imply a willingness to share. This is made easy by the identification on the website of an individual within each Operator as the first point of contact for any enquiries about their data and performance. We know of inter-Operator performance improvement activities set up directly as a result of participation in the studies.
