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Are Service Workforce Management solutions only used to reduce technician or dispatcher headcount?

April 26, 2017dispatcher headcount Management reduce service solutions technician Used workforce

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Are Service Workforce Management solutions only used to reduce technician or dispatcher headcount?

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No – many companies implementing a service workforce solution have leveraged their existing service staff to improve customer satisfaction, free-up technicians to improve daily productivity, optimize the part ordering process, and grow top line service revenues and profits.