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Are there alternative payment methods to credit card, i.e., billing my corporate account, firm check, personal check, etc.?

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• Credit Card payments via phone, fax or email. • Personal checks, money orders and firm checks via mail. • We will gladly bill your firm’s existing credit account as long as we have approval from your authorizer/manager. What is the eLearning refund policy? To be eligible for a full refund of the course fee, less a $50 administration fee, you must notify the eLearning campus administrator within 1 business day after your registration is completed. Cancellations must be made in writing (via email to support@minnay.com). No refunds will be given for cancellations received more than 1 business day after the initial registration or more than 50 unique hits with the course registered. For more information regarding our administrative policies such as complaints and refunds, please contact us at 1-888-603-0280 Is there technical support for eLearning courses? You can email eLearning Support 24/7 at support@minnay.com.

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Accepted forms of payment: • Credit Card payments via web, phone, fax or email. • Personal checks, money orders and firm checks via mail. • We will gladly bill your firm’s existing credit account as long as we have approval from your authorizer/manager. Is there technical support for eLearning courses? You can email technical support 24/7 at support@nyif.com. Telephone support is available by calling 212-641-6663 during regular business hours. Can I talk to a live person regarding course subject matter? You can call your New York Institute of Finance regional office any time during normal business hours at 212-641-6616 and speak to an eLearning representative. How do I get the results of my exams? Students receive instant feedback on all practice exercises and exams. All exam scores are also kept on file in the course grade book. Can we preview eLearning course content to make certain it is appropriate for our Learners? If

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