Are there cross-functional teams with joint/shared metrics like forecast accuracy, inventory turns, etc.?
By its very nature, the S&OP process brings cross-functional teams together to jointly review metrics. However most companies assign primary responsibility to a single function, for each metric. It’s important to understand that multiple functions can have an effect on each metric. For example, late launch of new products or production shortfalls could inhibit sales and cause forecast inaccuracy. The two metrics that have the most equal cross-functional responsibility are customer service and inventory, since both of them can be equally affected by the supply side, the demand side, and sometimes product development.
