Are user names and passwords case-sensitive?
Yes. When the upper-case and lower-case pattern of your user name or password do not match what you used when registering, we are unable to verify who you are. You are then returned a prompt that says: The username and password you entered are not valid. You should try again with the username/password you used during your registration process.
Yes. When the upper-case and lower-case pattern of your user name or password do not match what you used when registering, we are unable to verify who you are. You are then returned a prompt that says: The username and password you entered are not valid. You should try again with the username/password you used during your registration process. (Please remember your username can be from 5 to 80 alphanumeric English characters letters and numbers and your password can be 5 to 20 alphanumeric English characters.
