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As a Borrower (Requester), when viewing the status of documents where I requested DocStore delivery I cannot see any File – Delivered message, although the status of the request is Shipped. What should I do?

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As a Borrower (Requester), when viewing the status of documents where I requested DocStore delivery I cannot see any File – Delivered message, although the status of the request is Shipped. What should I do?

0

Confirm with the responding library that they did deliver the request via DocStore. They could have encountered an error and supplied via alternative means.

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