Ask open-ended questions (what, where, when, who, how?
• Make no assumptions • Don’t ask questions that state assumptions by you • Take good notes • Allow adequate time • Conduct all conversations in private • Constantly express confidentiality – “Need to know basis” • Talk to all parties necessary (complainant, respondent, witnesses) • Keep complainant informed • Maintain calendar integrity • Reinforce non-retaliation policy • When in doubt, ask for assistance
