Can customers return merchandise and have a credit processed to their pre-paid card?
Pre-paid Cardholders can receive credit for returned merchandise, but they must have the pre-paid card with them, and they must adhere to the retailers return policy. When a credit is processed to a pre-paid card, the funds are not immediately available. Just like with a credit card, American Express cannot process that credit until the merchant sends in a settlement. This process takes three to seven days.
