Can I cancel an e-ticket offline, at a railway reservation counter?
Cancellation of e-tickets is only possible online. You can login to My Bookings and cancel the booking in a few simple clicks, without having to stand in long queues at the railway counter. If you wish to cancel a booking after the chart has been prepared, send an email to etickets@irctc.co.in with the relevant details and the cancellation will be processed. Once you get a confirmation from Indian Railways, please contact Yatra Customer Service for the refund.