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Can I charge customers, or recover costs, for dealing with complaints before the Financial Ombudsman Service?

April 26, 2017charge complaints costs customers dealing financial Ombudsman recover service

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Can I charge customers, or recover costs, for dealing with complaints before the Financial Ombudsman Service?

1 Answer

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Subject to the considerations below, any provision seeking to charge customers, or to recover costs, for dealing with complaints before the ombudsman service, is unjustifiable, as this could deter customers from exercising their right to refer the dispute to the service.