Can I order replacement parts in the event that some are missing, damaged or misplaced?
If you purchase an open box and find it damaged or you find there are missing parts, please call Sterling Customer Care Center at 1-800-STERLING (1-800-783-7546) to arrange for the replacement parts to be mailed to you. If you want an unopened box and there aren’t any at the store, ask a store associate if one can be ordered.
Related Questions
- What happens when I need an emergency replacement cell for one damaged in transit or during installation?
- How do I request replacement parts for Vermont American products that have missing or damaged parts?
- I am missing or have damaged the hardware for my bifold door. Where can I get replacement parts?
