Do the Community Forums replace or supplement customer service?
• No. What the forums don’t supply: Back To Top Who can use the boards? Ticketmaster, Irvine clients with an existing customer support contract in place. Back To Top What is Ticketmaster, Irvine’s involvement? Ticketmaster, Irvine will observe the boards primarily to ensure they are running efficiently, with a few key members of Ticketmaster, Irvine’s product management team invested in fostering discussions on the Product boards. Though members from our support staff may be present, they will not generally participate, nor should you expect a response. Back To Top What is a “moderator”? A volunteer member of the community (a peer or Ticketmaster, Irvine representative) who’s goal is to seed and keep discussions on topic, welcome new participants to the community, and “float” hot threads to the top of lists. They may also take note of anyone “flaming” (i.e., using inappropriate language or being disruptive) and help them get back on track, and potentially redirect questions to other ex
