Do you think Voice Risk Analysis (VRA) can make a serious dent in the £14 billion annual fraud bill?
Yes a huge dent but only where people are defrauded as a result of a conversation and only when using it as part of DigiLog’s AVS solutions. Whilst VRA can greatly enhance the ability to spot signs of truth or deception, it is only when deployed alongside our Advanced Questioning Techniques and Narrative Integrity Analysis skills that it helps tip the balance hugely against the fraudster. Our dual approach ensures that we ask the right questions, obtain the detail necessary to work with and maximise both the positive effects on the genuine and the negative effects on the deceptive. We are already having a very significant impact in Insurance and know that we have just as much to offer in Banking, the Public Sector Benefits system and Criminal investigations. Is Voice Risk Analysis technology a lie detector? It must be understood that lying is not a unified set of feelings. Lying occurs as a result of a deep, conscious and logical decision making process that manifests as a result of a
