Does Cerner have contingency plans if nothing unusual happens during the Y2K Event?
If a particular team of Cerner associates believes its presence is not required to deal with any extraordinary customer service needs, it can request to stand-down. The Command Center will evaluate each request based on specific and stringent criteria. For the request to stand down to receive approval, the team must have a callback plan in place, so it may quickly return to meet client needs if they arise. This is Cerners stand-down plan from Cerners Y2K Readiness guide: A team may request to go to their Stand-Down plan if the following criteria are met: 1. Team has no open points in their Y2oK queue. 2. The current time is after 6am on Jan 1, 2000 or- your teams last client is 2 hours post midnight. 1. The team callback plan is in place to return to an on-campus presence for the team. 2. The IRC on-call document is updated with paging/home-phone contact information if additional issues arise and the team needs to be contacted, or the Command Center determines that the team needs to be
