Does the library maintain and utilize quantitative and qualitative measures of its ability to serve its users?
Yes, information is gathered about the success of library services for faculty, staff, students, and others in the community: • Quantitative measures collected and utilized include circulation statistics, interlibrary loan statistics, reference statistics, instruction statistics, and archives statistics. Statistics are reviewed and discussed by appropriate teams and individuals. • The student and faculty/staff surveys contain both quantitative and qualitative measures. • Opinion Column comments, the information literacy tutorial web-based evaluation tool, the ACT Alumni Outcome Survey, informal discussions with faculty and students, and more formal discussions during university committee meetings provide qualitative information about the library’s ability to serve its users. Unfortunately, some of this information is undocumented. D. Instruction. 1. Does the library provide formal and informal opportunities for instruction? • Formal instruction opportunities: • the library’s informatio
