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Does this software have the capability of leveraging the best in breed in two neighboring and complementary technologies: workforce management and ACDs?

April 26, 2017best breed capability complementary Leveraging Management neighboring Software technologies workforce

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Does this software have the capability of leveraging the best in breed in two neighboring and complementary technologies: workforce management and ACDs?

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Absolutely. It is possible to directly import information from both workforce management systems and ACDs. This is particularly useful for importing staffing levels and forecasted call volumes. Directly interfacing with an ACD may not be practical in all implementations.