Does TREC mediate complaint matters?
TREC offers the informal disposition of any contested matter involving a licensee or registrant or certificate holder. The process involves an informal settlement conference and must include the licensee, registrant or certificate holder, at least one public member of the Commission, and two staff members of TREC. The complainant may be present at the informal settlement conference to give an oral presentation. However because the complainant is not considered a party to the proceeding, their presence may be otherwise excluded. At the conclusion of the informal conference, the Commission member or TREC staff may propose an informal settlement. The licensee, registrant or certificate holder may accept or reject the settlement offer. A final agreed order based on the settlement recommendation would conclude a contested case matter. TREC also has a mediator on staff who can conduct in-house mediations between the respondent and the TREC staff attorney handling the case. Again, the complai
