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Has the recent period of industrial action affected customer confidence at all?

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Has the recent period of industrial action affected customer confidence at all?

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Some of our customers were clearly upset by the fact that their travel plans were disrupted and we are taking action to ensure that we can operate full schedules if we face further industrial action. I’m hopeful that won’t be the case and we’ll be able to avoid further industrial action. I think the fact that we have been able to do so much of our flying and negate the impact of the strike action by the Unite is clearly significantly positive, and has helped to address the issue of confidence. What we are seeing now looking forward is that our bookings have not in any way been affected by the experience customers had seen during the industrial action. Indeed I think the fact we were able to operate such a significant part of our schedule has given people confidence. We believe that by committing to operating a full long haul schedule we’ll be able to restore any loss of confidence that some small numbers of our customers may have had. Are you looking at possibilities for consolidation

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