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How are dissatisfied buyers measured?

April 26, 2017Buyers Dissatisfied measured

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How are dissatisfied buyers measured?

3 Answers

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At eBay we consider a buyer dissatisfied if any of these occurs: • The buyer leaves a seller a Detailed Seller Rating (DSR) of 1 or 2 on any of the attributes • The buyer files a dispute, claim, or chargeback related to “Item Not Received” (INR) or “Significantly Not as Described” (SNAD) • Buyer leaves negative or neutral feed

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At eBay we consider a buyer dissatisfied if any of these occurs: • The buyer leaves a seller a Detailed Seller Rating (DSR) of 1 or 2 in any of the four areas – item description, communication, shipping time, and shipping and handling charges • The buyer files a dispute, claim, or chargeback related to Item Not Received (INR) or Significantly Not as Described (SNAD) • Buyer leaves negative or neutral Feed

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At eBay we consider a buyer dissatisfied if any of these occurs: * The buyer leaves a seller a Detailed Seller Rating (DSR) of 1 or 2 on any of the attributes * The buyer files a dispute, claim, or chargeback related to “Item Not Received” (INR) or “Significantly Not as Described” (SNAD) * Buyer leaves negative or neutral feed