How can Charter customers report a message being incorrectly treated as spam (false positive) when trying to send an email?
If you receive an error when trying to send an email that indicates the message was spam, you may submit that message as feedback to Charter. Emails reported as false positives are sent to our anti-spam vendor and aggregated in near real-time to improve filtering. The filtering data used in determining what email is flagged as spam by Charter’s anti-spam system is constantly updated based on these reports from customers.
