How can customers contact AT&T to request to restrict CPNI?
Customers who want to request to restrict CPNI should call AT&T at 1 800 645-6309. Customers who are billed separately for additional telephone numbers will have to call for each billed telephone number to request to restrict CPNI for that one. Customers that call will reach an interactive voice response system (IVR). First, they will be asked to select voice prompts in English or Spanish; then, they’ll be given an explanation of CPNI, asked to verify their telephone number, told what action to take to “request to restrict CPNI;” and finally, they’ll hear confirmation of their action. Customers will be able to respond verbally, as well as by touching the appropriate key on their touch-tone telephone. How long do consumers have to let AT&T know they can’t use their information? Once customers receive our notification with the explanation of CPNI, they can call our toll-free number to “request to restrict CPNI” at anytime. If the customer does not request to restrict CPNI, AT&T may use t
