How do I access the keyboard on a Polycom Viewstation unit in order to enter the alpha-numeric dial number?
Polycom started offering a different handheld remote control with more options on new systems in early 2004 so there are two styles of remote controls. The newer remote control has a “directory” button on the upper right corner and a “keyboard” button left center. On the newer remote control, simply press the “keyboard” button to access the keyboard. Using 2222test as an example of the dial number, use the remote control numeric key pad to enter “2222” and the “keyboard” to enter “test”. The older Polycom remote control is not as simple. From the dial screen with nothing entered in the dial string window, press the center button that is centered between the up-down and left-right arrows. The keyboard will display on the main monitor. Now enter the numeric portion of the dial number (2222) then enter and letters (test) using the keyboard. Please keep in mind that the dial number is case sensitive.
