How do I check the status of my TSR (Telephone Service Request) or DelPro?
To check the status of a telephone request: • Call the Telephone Infrastructure Branch Help Desk at 5-HELP (5-4357) 8 a.m. to 5 p.m. Monday through Friday except Federal holidays. Please provide the Remedy ticket number or DelPro number with you inquiry. Remedy is the work request tracking database. The Remedy ticket number is a unique identifier used to track each job to completion. The Remedy system sends the ticket number to the requestor by e-mail when the Help Desk creates the work request.
