How do I configure various IBackup products to work behind a Firewall ?
If you are behind a firewall and IBDrivePlus does not connect, the connection error is probably to do with the firewall settings. IBDrive.com sites IP address can be added to your trusted sites using the Advanced Security settings available with most firewalls. You may also visit the IBDrive page’s troubleshooting tips for more information. If you are using ZoneAlarm, follow these steps: 1. Open the main window of ZoneAlarm and select the Security tab. 2. Click the Advanced button. 3. Click the Add button and select Host/Site. 4. Enter “IBackup” as the description and ibdrive.com as the host name of the server. For Zonealarm Pro, go to ‘Security’, ‘Advanced’ then select “Local Zone Contents”, then add ibdrive.com. Also please note to keep the security settings at medium or lower for the IBDrive application to pass-through.
If you are behind a firewall and IDrivePlus does not connect, the connection error is probably to do with the firewall settings. Please ensure the firewall your are using allows access to IP “64.14.192.230” for proper IDrive Plus functioning. Please note that you may need to adjust your firewall settings to allow access to the ports 139 TCP to make IDrive Plus function properly. If you are using ZoneAlarm, follow these steps: 1. Open the main window of ZoneAlarm and select the Security tab. 2. Click the Advanced button. 3. Click the Add button and select IP Address. 4. Enter “64.14.192.230” as the IP Address and “IDrive” as description. You may also visit the IDrive page’s for troubleshooting tips and more information about IDrive.
