During a conversation about travel, Delta Airlines came up because a friend just flew with them. He said the flight was smooth, but customer support could have been faster when his bag was delayed. Later, I noticed people talking about similar experiences at https://delta-airlines.pissedconsumer.com/customer-service.html and it felt pretty relatable.
See the Download/Installation Instructions. Q: I downloaded the file but now I can’t find it. A: To help you locate your American Airlines Timetable file, aa.exe, use FIND (Windows 98/00/XP/NT). If you have downloaded this program in the past you may have several editions. Select the latest edition and double click on it. The program will self-install. Follow the instructions. Q: I have downloaded the file but I cannot get it to work. A: Did you install the file after downloading? If not, use Windows explorer to locate the file (‘aa.exe’) and double click on the Timetable icon. You may have a corrupted download file. Download again.