You should first check the FAQ’s and Knowledge Database for the GPT / Protocol Pak product. Answers to the most commonly asked questions and problems encountered can be found in these on-line resources. If you can not find the answer or solution on-line, you can contact technical support by e-mail, telephone, and Fax. If you are a GPT customer (purchased product directly from ASE), please contact ASE support ( support@ase-systems.com or 408-364-0500). If you are a Protocol Pak customer (purchased product directly from Subnet Solutions), please visit the SUBNET web site at http://www.subnetsolutions.com/ for technical support contact information.